Return & Refund Policy

At Luzo Depot, we want you to shop with confidence, knowing that we stand behind our products. Your satisfaction is our top priority, and we strive to provide the best possible experience. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your product, you may return it within 30 days of the delivery date for a full refund. No hassle, no questions asked!

  • Returns must be initiated within 30 days of receipt.

  • Items must be in unused and original condition with all accessories included.

  • Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

1-Year Warranty

All our products come with a 1-year limited warranty against manufacturing defects. If your product experiences any defects due to craftsmanship or material issues, we will replace it at no additional cost.

  • Warranty covers manufacturing defects but does not cover normal wear and tear, misuse, or accidental damage.

  • To claim a warranty, please provide proof of purchase and clear images of the defect.

  • Replacement units will be shipped free of charge once the claim is approved.

100% Satisfaction Guarantee

Your happiness is important to us! If you are not satisfied with your purchase, reach out to our 24/7 customer support team, and we will do our best to make things right.

  • Our team is available 24/7 via email and chat to assist with any issues.

  • We prioritize customer satisfaction and will work with you to find a resolution.

How to Request a Return or Refund

If you need to return an item or request a refund, please follow these steps:

  1. Contact our support team at [email protected] within 30 days of delivery.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. We will provide you with a prepaid return shipping label (if eligible).

  4. Once we receive your item, we will process your refund within 5-7 business days.

Important Return Exclusions & Conditions

While we strive to provide the best shopping experience, please note that our refund and return policy applies only to defective or damaged products caused by shipping or manufacturer errors. We do not accept returns or refunds for:

  • Change of mind or personal preference after use.

  • Products that have been used, altered, or damaged by the customer.

  • Normal wear and tear or accidental damage.

  • Items purchased during clearance sales or promotional offers (unless defective).

  • Orders that have been opened – The returned item must be in its original, unopened packaging with the shipping label intact. Any signs of a broken seal, removed or tampered packaging will result in a denied return request.

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will arrange for a replacement or refund.

Thank you for choosing Luzo Depot! We appreciate your trust and support. If you have any questions, feel free to reach out to our friendly support team anytime.